Job ID: 294986 Location: Summerville Campus Full/Part Time: Full Time Regular/Temporary:
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About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904
College/Department Information
The Office of New Student and Family Transitions strives to inspire and empower each and every student to leave a mark on the world through life-changing, life-saving education. Here in the Office of New Student and Family Transitions, we work each and every day to ensure that our students and their families experience a seamless transition into our community. We strive for excellence in what we do, and how we do it. Through innovative and high-impact practices, we deliver just-in-time information that supports the whole student and their family as they begin their journey toward life-changing, life-saving education.
Job Summary
The Assistant Director of Family Programs is a key leader within the Office of New Student and Family Transitions, playing a central role in Augusta University's student retention initiatives and Strategic Enrollment Management plan. This position provides strategic vision and oversight for all family engagement initiatives, collaborating with campus and community partners as well as developing student leaders who contribute to family engagement. The Assistant Director develops and implements comprehensive, data-driven programs and communication strategies that transform families into active partners, enhance student success, and strengthen long-term retention.
Responsibilities
FAMILY ENGAGEMENT AND STUDENT RETENTION: Lead family engagement strategies and programming that support student success and build institutional affinity. Develop and execute family programming for new student orientation sessions to create a sense of community, establish trust, share resources/information, and support student retention. Create and implement on-campus family events, like Family Weekends, that support institutional affinity, student engagement and retention, and community and tradition. Design and facilitate year-round educational programming (both virtual and in person) that enhances family understanding of student development and university resources, focusing on critical transition periods and common student concerns (i.e., webinars, community sessions). Partner with academic and student services to embed family engagement into initiatives, as appropriate, that support student interventions, retention, persistence, and graduation. Develop program assessment strategies to measure ROI and retention impact, using data to facilitate constant improvement. In partnership with Philanthropy and Alumni Engagement, develop and advise family associations/organizations that support university initiatives, promote a philanthropic mindset, and allow for advisory. Develop and maintain community partnerships that serve families and promote family engagement at AU and in the local Augusta region. Serve as the primary institutional contact and resource for student families, including during crisis or emergency situations. Develop and maintain protocols for family communication during campus crisis or emergency situations. Maintain comprehensive knowledge of campus resources to facilitate appropriate referrals and ensure seamless family support.
DATA MANAGEMENT AND DIGITAL PLATFORM LEADERSHIP: Lead the strategic management of the Jaguar Family Hub (powered by CampusESP) and other family engagement technology platforms. Develop and execute personalized, segmented, timely, and relevant communications through system platforms, utilizing existing campus communications and partnering with divisional communication staff. Develop and maintain a family track within the Online Welcome, AU's virtual orientation platform (Advantage Design Group). Maintain family-directed social media channels with relevant and engaging content in accordance with university policy. Coordinate with campus partners to develop family-focused content for Jaguar Family Hub, social media, and other platforms that support student retention and family engagement. Monitor engagement analytics (open rates, click-through rates, event attendance, platform usage patterns) and utilize data to optimize family support and increase student retention. Ensure family and student data within system platforms are accurately and securely maintained according to data governance and IT policies. Collaborate with IT and data governance teams to ensure seamless data flow between platforms (as appropriate) and maintain data integrity. Partner with Philanthropy and Alumni Engagement (PAE) to integrate family data for coordinated engagement and fundraising initiatives.
STUDENT LEADERSHIP DEVELOPMENT AND SUPERVISION: Recruit, train, and supervise student and temporary staff to support family engagement initiatives. Student staff may include graduate assistants, student interns, student coordinators, and orientation leaders. In collaboration with the Assistant Director of Orientation and Transition Programs, recruit, hire, train, and supervise family orientation leaders to deliver family programming during orientation sessions. Serve as an instructor for AU's Certificate in Leadership course sequence, facilitating courses with NSFT student staff enrollment, to integrate leadership development with practical application. Develop and deliver ongoing leadership and professional development opportunities for student staff, including mentorship and experiential learning as well as comprehensive training for student staff (intensive training weekends/weeks, overnight retreats, bonding days, etc.)
INNOVATION AND ASSESSMENT: Provide strategic vision for family engagement, developing innovative approaches, multi-year plans, and assessment strategies to align initiatives with institutional goals and SEM objectives. Conduct data analysis and benchmarking to measure engagement impact, drive continuous improvement, and present actionable insights to leadership. Stay abreast of current trends in family programming, maintaining best practices, and anticipating future needs. Lead special projects and cross-functional teams to develop and implement innovative family engagement initiatives that support student success and retention goals. Research, pilot, and apply emerging best practices in family engagement, serving as a subject matter expert and consultant for campus-wide initiatives. Represent the Office of New Student and Family Transitions on institutional committees and task forces, completing special assignments to advance family engagement and retention efforts.
INITIATIVES AND PROGRAMMING: Assist in all Office of New Student and Family Transition initiatives and programming to meet the mission of the department, including onsite facilitation of LEAP Week programming.
: Perform other duties as assigned.
Required Qualifications
Master's degree from an accredited college or university with one year of experience in higher education, student affairs, family programming, marketing, project management, or related field OR Bachelor's degree from an accredited college or university with two years of progressively responsible experience in higher education, student affairs, family programming, marketing, project management, or related field.
Preferred Qualifications
Master's degree from an accredited college or university. Experience in family programs. Experience with CampusESP or similar platform. Project management experience or certification. Professional organization membership (AHEPPP, NASPA, ACPA).
Knowledge, Skills, & Abilities
Proficient in Microsoft Office and other computer software/databases. Knowledge of project management principles and practices. Experience in digital content creation and social media management. Experience in budget development and fiscal management. Understanding of varied backgrounds and perspectives is needed for family engagement. Experience in database management and data quality assurance processes. Adherence to FERPA regulations and privacy requirements. Experience with customer relationship management (CRM) systems and engagement platforms. Understanding of higher education student development theory and family dynamics.
SKILLS
Detail-oriented with strong prioritization and organizational skills.
ABILITIES
Ability to provide crisis intervention and emergency response protocols.
Ability to provide data analysis, assessment, and program evaluation methodologies.
Shift/Salary/Benefits
Shift: Days; M-F (Work outside of the standard business hours may be required)
Pay Band: B10
Salary: $52,500/annually-$65,600/annually
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.
